| In order to cancel your
reservation: |
Call
(757)
336-5956 at least 48 hours prior to your scheduled
tour time to avoid being charged & to receive a full refund
(** Some restrictions may apply).
|
- You will be
charged if you fail to give us a 48-hour cancellation notice or if
you do not show up in time for your scheduled tour(s).
|
- Your
payment will not be refundable if you fail to give us at least a 48-hour
cancellation notice or if you do not show up in time for any reason
for your scheduled tour(s).
|
- If you
try to change reservation dates and/or times within 48 hours of the
scheduled tour, these are considered cancellations and are subject to
our cancellation policy.
|
- Reservation
dates/times may be changed without any charge by calling at least 48
hours prior to your original scheduled time.
|
- Cancellations
will be refunded or credited only if we cancel the tour due to the
weather/water conditions or other reasons.
|
-This cancellation policy applies
to any situations except when we cancel the tour due to the weather/water
conditions or other reasons.
|
|
| ** Holiday
weekends - Memorial Weekend, July of 4th weekend, Labor day weekend |
- A 7-day cancellation
policy applies. If you cancel your reservation within 7 days prior
to the scheduled tour day, your payment will not be refundable.
|
| ** Pony Swim
Week |
- All reservations are
non-refundable.
|
| |
| ** Group
reservations (such as school trips, clubs and travel companies) :
|
- If you cancel your reservation
within 7 days prior to the scheduled tour time, we will refund 50%
of your payment.
|
- If you cancel your reservation
within 48 hours, your payment will not be refundable.
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